Customer Service Associate | Amazon Latest job update
What does a Remote Customer Service Associate do?
This is a work-from-home opportunity. You’ll be the first point of contact for our customers’ queries, which includes everything from order and product questions to payment matters and website guidance. Our Remote Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
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Some of your responsibilities will include (but are not limited to):
- Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.
- Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc.)
- Gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
You can expect from the company ;
- On-the-job learning and growth opportunities
- We operate in a 24*7 model and have schedule shifts starting every hour in the day and night, for example from 1 AM, 3 AM, 9 PM, 11 PM, etc.
- Training to provide you with the skills you need to problem solve for our customers
- Laptop, microphone and headset provided by us – you’ll need a dedicated office space with a desk and a chair, plus reliable broadband connection
- No script or learning dialogue by heart; you’ll be encouraged to bring your unique personality to every customer interaction
- Lifestyle benefits and other perks
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
Your base pay compensation range is subjected to the work experience, aligned process (Chat/Domestic Voice/International Voice) and candidate’s pin code.
Benifits if you work with Amazon ;
- Health insurance available to support your health and finances: health insurance benefits up to INR 5 Lacs, Life Assurance, Critical Illness Insurance and Employee Accident Insurance.
- Learning and development: 4-6weeks’ training at the start of your contract followed by 6 weeks on-the-job mentoring to assist you in delivering an exceptional service to our customers. We also provide a range of online courses and learning opportunities to develop your skills.
- The benefits that makes your life simpler: Example programs include: Employee Assistance Program (provides confidential support, guidance and resources for every aspect of work and personal life. It’s available to you and any eligible dependent family members), Teleconsultation medicine (online platform offering practical support. Rethink, a program that helps families with children who have autism and other developmental disabilities build the skills they need to reach their fullest potential.
- Additional Perks: Meal Card - INR 1100/month, internet allowance - INR 1250/month (applicable from work from home associates only), night shift allowance - INR 150/shift, overtime allowance as per business requirement, desktop computer will be provided by Amazon (applicable for work from home associates only).
- The benefits that unlock shopping discounts: Upon joining, you gain access to a microsite which helps you to save on everything from dining out (or in!), vacation planning, and many more exciting employees benefits.
