Work From Home Jobs at Paytm | Business Development Consultant | Apply Now
Work From Home Jobs at Paytm, Paytm is offering remote work opportunities for the job role of Business Development Consultant in Mumbai. Candidates having Any Graduate degree with 0-1 years of experience are eligible to apply. The estimated Salary ranges from ₹ 1.5 Lakhs to ₹ 4.6 Lakhs per year for this role. Read below for the Apply link and more details on Paytm careers.
ABOUT COMPANY
Paytm is an Indian multinational financial technology company, that specializes in digital payments and financial services, based in Noida. It was founded in the year 2010 by Vijay Shekhar Sharma under One97 Communications. The company offers mobile payment services to consumers and enables merchants to receive payments through its QR code, point of sale and online payment gateway offerings. In partnership with financial institutions, Paytm offers financial services such as microloans and buy now, pay later to its consumers and merchants. Apart from bill payments and money transfer, the company also provides ticketing services, retail brokerage products and online games.
WHAT YOU WILL BE DOING AS CUSTOMER SUPPORT INTERN ?
The following are the responsibility for the post of Intern –
Answering customer inquiries: The Customer Support Intern may be responsible for responding to customer inquiries via email, chat, or phone, and providing timely and helpful responses to their questions or concerns.
Troubleshooting customer issues: When customers experience issues with products or services, the Customer Support Intern may be tasked with troubleshooting the issue and working with other teams (such as engineering or product) to resolve the issue.
Identifying trends: The Customer Support Intern may be responsible for identifying common issues or themes in customer inquiries and reporting them to the appropriate teams to help improve product or service offerings.
Maintaining customer records: The Customer Support Intern may be responsible for maintaining accurate records of customer interactions, including notes on the customer’s issue and how it was resolved.
Paytm is a leading digital payment and financial services platform in India, offering a wide range of services to millions of users across the country. Founded in 2010 by Vijay Shekhar Sharma, Paytm initially started as a mobile recharge and bill payment platform but has since evolved into a comprehensive digital ecosystem. The platform enables users to make payments for various
purposes, including mobile recharges, utility bills, online shopping, and ticket bookings. Additionally, Paytm offers services such as digital wallets, banking, insurance, investments, and wealth management, making it a one-stop destination for all financial needs.
SKILLS REQUIRED FOR CUSTOMER SUPPORT INTERN
Strong communication skills: You should be able to communicate clearly, concisely, and effectively, both verbally and in writing, with customers and team members.
Active listening: Listening carefully to customers’ concerns, questions, and feedback is crucial to providing exceptional customer support. You should be able to pay attention to what they’re saying and understand their needs.
Problem-solving: You’ll need to be able to analyze customers’ issues and come up with effective solutions that meet their needs and expectations. Being resourceful, flexible, and able to think critically are crucial in this role.
Patience and empathy: Customer support can sometimes be challenging, especially when dealing with angry or upset customers. You should be able to remain calm and patient while listening to their concerns and show empathy to understand their situation.
Time management: Managing your time effectively is essential in a customer support role, especially when dealing with multiple customers at once. You should be able to prioritize tasks, manage your workload efficiently, and ensure that you meet customers’ needs and expectations promptly.
Job Description
Responsibilities
- Responsible for maintaining assigned client relationships.
- Interact with internal teams for the smooth flow of each event listing
marketing initiatives and payments. - Point of contact for all Small/Medium scale organizers for the smooth
& easy functioning of the accounts and documentation - Responsible for resolving and replying to queries. Managing incoming
customer service queries - Identify and assess organizer /venue needs, collect feedback and share
them to relevant teams to achieve customer delight
How to Apply for Work From Home Jobs at Paytm?
Candidates can click on the “Apply Now” button below which will take them to the official career page and then they may follow below below-mentioned Steps to Apply on the Paytm careers webpage.
- Click on the Apply For this Job button on the official career page.
- Fill in the details as asked and Click “Submit” button.
